Terms and conditions


1. Général


Terms and conditions

1. General

The following general conditions apply to 1) all orders made with crossXwod. 2) access to any information, document, graphic, functionality, music or other services present on the site as well as their use. By accessing crossxwod.com, using it or placing an order, you implicitly declare that you have read, understood, and agree to submit to the GTC herein set forth.

2. Orders

2.1 Eligibility

Only final consumers who are at least 18 years of age, who are not under guardianship and have a delivery address in, can place an order at www.crossxwod.com. You will need a crossxwod account with an active email address.

2.2 Order Process

• Add the items you want to your shopping cart (simply clicking on the "Add to Cart" button does not require any purchase).

• Once your selection is complete, fill in the fields to be filled in and check the terms of your order before submitting.

•Choose your delivery method.

• Select your payment method from the one available on our Site.

• Submit your order by confirming that you have read and accepted these Terms and Conditions by clicking on the "Buy" button, which will be a firm purchase order and will result in a payment obligation.

• Pay according to the chosen method of payment.

• Once the payment is accepted, you will receive an e-mail confirming your purchase. If for any reason we can not process your order, we will let you know as soon as possible.

• As soon as your order is shipped, you will receive a confirmation email.

2.3 Rejection of order or cancellation of a sale

We have the right not to process your order or to cancel the order for justified reasons without generating any liability for damages or expenses.

3. Prices and postage

3.1. The prices indicated on our site are those for the final consumer; They include VAT but exclude shipping costs.

4. Payment

4.1 Accepted means of payment are: Paypal, Bank transfer and check.

4.2 We will process and deliver your order once payment has been made. Items ordered will remain our property until receipt of the full payment, but the risks and liability to third parties relating to the items will be transferred to you only at the time of delivery.

4.3 By sending your order, you authorize us to conduct credit investigations and other verifications to validate your payment and to ensure that it is properly performed, to prevent fraudulent transactions and to verify the accuracy of delivery information.

5. Delivery

5.1 We will make every effort to deliver the goods to the address provided at the time of the order, as long as the delivery address is in France.

5.2 Once the order has been placed, you will receive an e-mail confirming your order. As soon as your order is ready to be shipped, you will receive an e-mail confirming the shipment.

5.3 Delivery dates are indicative and not guaranteed. We will do our utmost to keep you informed of any delays in delivery, but we decline, to the extent permitted by law, any liability for any losses, liabilities, costs, damages, expenses or expenses delivery.

5.4 Risks relating to the item (s) sold will be transferred to you upon delivery. In the event of delay in delivery due to a breach by you of your obligations, the risks will be transferred to you on the date when the delivery would have taken place without this breach. We will no longer be liable for any loss or damage suffered by the goods ordered from the moment the risks are transferred to you.

6. Annulation de commande avant envoi

Vous pouvez annuler sans frais toute commande et sans avoir à fournir de raison, dès lors que les articles commandés n'ont pas encore été expédiés. Pour cela, il convient dans un premier temps de consulter l'état de votre commande auprès de notre service clientèle. Si votre commande n’a pas était expédié, vous pouvez procéder à l'annulation de votre commande sur simple demande. Si le paiement a été effectué dès la prise de la commande, nous vous rembourserons dans les délais les plus brefs.


7. Right of Return

7.1 Right of withdrawal and return provided for by law

You can exercise your right of withdrawal for all or part of your order, without having to justify reason, within 14 calendar days after the day of delivery of your articles. If your order was for several items delivered separately, the 14-day period begins on the day the last item was delivered. To exercise your right of withdrawal, you must notify us in writing specifying which article (s) you wish to return by e-mail, to contact@crossxwod.com.

Items must be returned to us as quickly as possible, and in any case within 14 calendar days from the date of your notice of withdrawal. For all practical information regarding the return of your items, please refer to sections 7.4 and 7.5 below.

7.2 CrossXwod retraction and return policy

Without prejudice to your right of withdrawal and return as provided by law and described above in section 7.1, we offer you a simple return policy, accepting the return of any item returned to us within 14 calendar days Delivery, as described in sections 7.3 and 7.4 below. Through the crossXwod retraction and return policy, you do not need to send us a retraction notice within 14 calendar days of delivery as described in section 7.1; If you wish to retract, you can simply return the items you want as described in section 7.4 below.

7.3 Statement of Goods

Please handle and review the delivered items, so take the necessary care until you decide to keep them. For example, you can try the clothes to see if the size suits you, but you can not wear them. Be careful not to remove the labels when you try the items.

All items must be returned unused, complete and in their original packaging. We will check the condition of the goods returned to us. If certain items are returned to us without the above conditions being met, you will be considered responsible for the decline in value of the items and we would be entitled to refuse your return and not refund them. We will refuse, for example, the return of items that have obviously been worn, stained or have not been properly repackaged.


7.4 Returns

You can return your merchandise by post with tracking. The costs of return will be exclusively at your expense. To this end, please ensure that the parcel is sufficiently postage-paid, that it is in mail-track mode and that you keep the proof of posting.

7.5 Packaging

When returning an item, please place the item to be returned in its original packaging and ensure that it is safely stored in a cardboard box to protect it and the original packaging. Close and glue the cardboard box with a suitable adhesive tape.

7.6 Reimbursement

If you exercise your right of withdrawal, we will refund you immediately and no later than 14 days after receiving your notice of withdrawal. However, the refund will be triggered only upon receipt of returned items. We will refund the purchase price paid for returned items excluding postage. Similarly, if you receive a free shipping fee, this will be at your expense and will be deducted from your refund. Reimbursement will be made on the same basis as the payment method.

8. Warranties, Return of Defective or Non-Conforming Goods

8.1 As a consumer, you benefit from the legal warranty on the items you buy on our Site. None of the provisions stipulated in these T & Cs can affect this legal guarantee. Our products are therefore free of defects and will not present any material or manufacturing defect, except minor defects, in relation to the characteristics presented on our Site: the delivered items will be deemed to conform to the functionalities and properties described or specified on our Site, in the Normal use.

8.2 If the item received is defective or if it is not in conformity with your order, you must notify us as soon as possible and in any case at the latest within 10 days of the occurrence of the defect. We thank you for returning it in the manner described in article 7.4 "Returns" above indicating how the product in question is defective or non-compliant.

8.3 All items estimated to be defective or not in conformity with the order will be fully refunded to you, excluding shipping costs.


9. Electronic communications

When you visit our site or send us e-mails, you establish an electronic communication with us. You agree, for contractual purposes, to receive electronic communications from us and you agree that all contracts, notices, disclosures and other communications that we send to you electronically are legally a written communication.

10. Internet security

On www.crossxwod.com, you can do your shopping safely: your order will always be processed via Paypal which is certainly one of the most secure means of payment of the internet. Regarding other means of payment, we reserve the right to put orders placed on hold in order to carry out checks.

11. Limitation of Liability

11.1 Our responsibility for any loss or damage related to an article purchased on our site or any other activity on our part related to any of your orders placed on the site is limited to the total price you paid for the goods in question. We will only be liable in the event of breach of contractual material liability for any direct loss or damage you have sustained, to the extent that it is the result of a breach by us of a reasonably foreseeable contractual material obligation. Loss or damage is foreseeable if it / is the direct consequence of our default, or if it was considered at the time of signature of the contract. We shall not be liable for any loss or damage arising from a breach of contract, tort or similar, even if foreseeable, including (but not limited to) loss of profit or loss of profit.

11.2 Nothing in these GTC shall exclude or limit our liability in the event of: 1) fraud or misleading and fraudulent representations on our part; 2) death or personal injury caused by our negligence; 3) any other matter for which the applicable law does not allow us to exclude or limit our liability, for example, intentional damages or gross negligence.

11.3 We shall not be liable for any delay or breach of our obligations if the cause of such delay or failure is beyond our reasonable control ("Force Majeure").

12. Intellectual property, rights to use data and trademarks

CrossXwod.com is the trade name of crossXwod. All intellectual property rights relating to databases, site design, text, graphics, logos, button icons and images, as well as all software compilations, underlying source code, Software and any other content of this site, belong to crossXwod and its affiliates or to suppliers of articles, content and technology. ALL RIGHTS RESERVED. It is permitted to electronically copy and print parts of this site in paper form for the sole purpose of placing an order with crossXwod or creating a profile. Any other use of the contents of this site without the prior written permission of crossXwod is strictly prohibited. The crossXwod services referenced on this site are trademarks or registered trademarks of crossXwod. Other brands and company names mentioned on this site may be trademarks or registered trademarks of other owners. You shall not publish or reproduce any trademark, trade name or service mark without the prior written consent of the owner of such trademarks or trade names.

13. Subsidiaries / links to other sites

We may provide links to other sites, resources, advertisements or sponsors, either directly or through contract partners. We disclaim all responsibility for these links and do not support the content of these sites. If you choose to access other sites, you take responsibility for exposing yourself to risks. Other websites may provide links or frames related to our site. We shall not be liable for any damages caused by such links or frames. Although we take reasonable precautions to ensure that our site is free of viruses, we are not responsible for damages resulting from viruses on or from our site.

14. Severability

These GCs do not affect your rights under the law. In the event that any of the above provisions are, in respect of statutory provisions, regulations or legislative amendments, partially or wholly invalid, all other provisions shall remain fully applicable.

15. Amendment of Terms and Conditions

We may, at any time and without notice, make changes to these GTCs effective as of their publication on the Site.


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