Shipping of your orders
Parcels are generally dispatched within 48 hours after paiement’s reception.
The standard shipping method is tracked letter or Colissimo, depending of the size of the parcel.
On your customer account, by going to the order concerned, you will find the tracking number and the link to follow the shipping progress.
This number is useful :
All parcels are sent "sealed", oversized and protected.
If the package seems to be damaged, you have the right to refuse it to your delivery man and the package will be automatically returned to us.
Not satisfied with your products? They don't suit you? You can change your mind!
- As a private customer, you have 15 days to return the goods to us.
- As a professional customer, you have 1 month to return the goods.
Wodabox undertakes to satisfy you and take back your items within 15 days from the delivery date certified by the carrier/delivery interfaces. We are committed to handling your returns within two weeks.
If the item(s) ordered does not suit you and you change your mind about the size, cut or colour, you can always send it back to us within 15 days (against signature, with proof of shipment) from the moment of delivery.
In case of defect, please write to firstname.lastname@example.org, the brands suppliers will study your needs.
Compensation is possible :
- Purchase voucher (for the amount of the returned items) :
- valid for one year for private customers
- valid for six months for retailer customers and box partners
- Reimbursement according to the initial way of payment, after application and study
Return parcels are sent against signature and at your expense.
Wodabox declines all responsibility for customer return parcels sent without the "against signature" option.
Thus, without an e-mail from us, parcels that will not be declared as "received" by our services cannot be taken care of.
How to return a product
- Go to the order you wish to return
- Click on the button "generate a return".
- Fill the form
- Once the request form has been validated by us, your request for return will be notified by the mention "awaiting package", you must then :
- prepare the parcel :
- print and add the return form (example: return no. 2113) and/or the initial invoice (example: Jean-Pierre FRASER's AZERTYU order)
- send the parcel to the following address: WODABOX - BP 61164 - 13782 AUBAGNE CEDEX
- Upon receipt of your parcel, your return request will be notified by the mention "parcel received" or "return completed". This means that we will have received your return package and processed it according to your instructions.